Terms & Conditions
Terms & Conditions of Sale
1. DEFINITIONS
2. USE OF THE WEBSITE
3. PURCHASE OF PRODUCTS
4. CONTRACT CANCELLATION
5. DESCRIPTION OF PRODUCTS
6. PRICE AND PAYMENT
7. DELIVERY
8. RETURN OF GOODS
9. THIRD PARTY LINKS
10. PRIVACY
11. GUARANTEE
12. OUR LIABILITY
13. EVENTS OUTSIDE OUR CONTROL
14. GENERAL
Introduction
Welcome to the Gliderobes Ltd website terms and conditions for use (“Terms”). These Terms apply to the use of this Website and by accessing this Website and/or placing an order for Products you agree to be bound by the Terms set out in this document. If you do not agree to be bound by these terms and conditions please do not use our Website.
Before you place an order with us, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by email or by contacting 01773 600040. We are open between 9:00 am – 6:00 pm Monday to Friday. Please note that all calls to our Customer Services Representatives will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.
You should print a copy of these Terms for future reference.
1) DEFINITIONS
“Personal Information” means the details provided by you on registration;
“Product” means a product displayed for sale on the Website;
“Serviced Area” means any postcode within mainland United Kingdom.
“Bespoke” refers all sliding wardrobe doors and interiors which are made to your unique measurements;
“Non-Bespoke” refers to all wardrobe interiors and accessories which are stock items
“We/us” means Gliderobes Ltd Trading at Unit 20, Charity Road, Amber Business Centre, Riddings, Derbyshire. DE55 4BR;
“Website” means the website located at www.gliderobes.co.uk or any subsequent URL which may replace it;
“You” means a user of this Website.
2) USE OF THE WEBSITE
2.1 Access
You are provided with access to this Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms. Our Website is only intended for use by people resident in the Serviced Area. We do not accept orders from individuals outside this area, except at the discretion of the company, at which point delivery is to be made to an address within the Serviced Area.
2.2 Registration
2.2.1 By registering as a user of our Website, you warrant that:
(a) the Personal Information which you provide when you register as a user is true, accurate, current and complete in all respects; and
(b) you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by email or by contacting 01773 600040 between 9:00 am to 6:00 pm Monday to Friday.
2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.3 Our rights
We reserve the right to:
(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
(b) change these Terms from time to time in accordance with clause 17.9 Our Right to Vary these Terms. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.
3) PURCHASE OF PRODUCTS
3.1 Ordering
By placing an order through our Website, you warrant that you are:
(a) legally capable of entering into a binding contracts
(b) at least 18 years of age
(c) a resident in the Serviced Area
(d) accessing the Website from the Serviced Area.
3.2 How the contract is formed between you and us
3.2.1 After placing an order, you may receive an email from us acknowledging that we have received your order and payment is “Pending”. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been “Authorised” (the “Order Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.
3.2.2 The Contract will relate only to those Products which we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which are not part of your order until the confirmation of such Products has been confirmed in a separate Order Confirmation.
3.2.3 Delays of an order may be a result of one of the following:
– The Product you ordered being unavailable from stock.
– Our inability to obtain authorisation for your payment.
– The identification of a pricing or Product description error.
– You not meeting the eligibility to order criteria set out in clause 3.1 of these Terms.
3.2.4 If you require any information regarding orders you have placed with us please call us on 01773 600040 or write to us at the following address:
Administration Manager
Gliderobes Limited
Unit 4, Hill Top Road
Amber Business Centre
Riddings
Derbyshire.
DE55 4BR
4) CONTRACT CANCELLATION
4.1 You can cancel a Contract at any time within 7 days, beginning on the day you receive the Products. In the case of Non-Bespoke (8.1 Non-Bespoke Products), you will receive a full refund of the price paid for the Products in accordance with clause 8.2 When returning a Non-Bespoke Product to us.
Please be aware that any/all Bespoke Products (8.3 Bespoke Products) purchased via the Gliderobes Ltd Website are void of a 7-day cancellation, unless a complete agreement between you and the company is made for the contract in question to a cancelled.
4.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately and at your own cost and risk. Please take reasonable care of the Products while they are in your possession. This provision does not affect your statutory rights.
5) DESCRIPTION OF PRODUCTS
5.1 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We will confirm the price of a Product in the Order Confirmation.
5.2 Every care has been taken to ensure that the description and specifications of the Products are correct. However, while the colour reproduction is a close representation to those shown on the Website, a slight variation in the actual Products may occur. We advise you understand every element of the products included, prior to order. This includes the addition of scribe allowances which are added to panels.
6) PRICE AND PAYMENT
6.1 The price of any Products will be as quoted on our Website, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount due upon order.
6.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
6.3 Every effort has been made on this Website to ensure that shopping online is safe and secure. Gliderobes Limited cannot be held responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them.
6.4 Pricing and VAT outside of the UK
6.4.1 If you order Products from our Website outside the UK, the Products purchased will always be subject to Value Added Tax (VAT) at the current statutory rate within the UK.
6.5 Payment is made in full upon your “Order Confirmation”. No Product(s) or titles to the goods shall pass from us (Company) to you (Customer) unless/until payment is made in full.
7) DELIVERY
7.1 From receipt of your order, and payment is made in full we aim to deliver on the day stated at the time of order.
7.2 For stock purposes, all items ordered together in 1 transaction constitutes an individual order. We will always attempt to consolidate multiple orders in one shipment however due to stock and packaging requirements we will not split any delivery should a single item be subject to delay. Products may be shipped over several days and in more than one package.
7.3 Gliderobes Limited sometimes use a third party courier for ad-hoc items which may be required urgently.
7.4 Goods must be unwrapped and checked thoroughly upon delivery. This is to protect all of our customers should damage be caused within transit. Only when you are happy with the state of the Product(s) or clarify specific damages to the Products should you sign the delivery note.
7.5 Gliderobes Limited covers the damage or misuse of all Products and ensures the Product is made and delivered in a satisfactory condition up to the signing of the Delivery Note. Any damage occurs once the Product(s) are delivered will be subject to a replacement charge. Gliderobes Limited cannot be held responsible for damage caused once the Product is delivered and the delivery note is signed.
7.6 If you require further information please see our Delivery page.
8) RETURN OF GOODS
8.1 Non-Bespoke Products purchased via the Gliderobes Ltd Website can be returned to us for a full refund or exchange within 7 days of the date of delivery.
8.2 When you can return a Non-Bespoke Product to us:
(a) because you have cancelled the Contract between us within the 7 day period above. We will process the refund due to you as soon as possible and, within 30 days of the day, you have returned the goods. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason, for instance, because have notified us in accordance with clause 14.4 that you do not agree to changes in these terms and conditions or in any of our policies, or because you claim that the Product is defective. Should a return be made we will examine the returned Product for quality and we will notify you whether the goods are fit for a refund via e-mail within a reasonable period of time. We will usually process a refund to you as soon as possible and, within a 30 day period. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
8.3 Bespoke Products purchased via the Gliderobes Ltd Website cannot be returned/refunded without a complete agreement between you and the company that the products in question are subject to a refund. This constitutes all products kits which contain parts made to your unique sizes, including all sliding wardrobe ranges, tracking and carcase components.
8.4 We will only refund monies received to the same Credit/Debit card originally used by you at the time of purchase.
8.5 If you require further information please see our Returns page.
9) THIRD PARTY LINKS
Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control nor are responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
10) PRIVACY
We process information about you in accordance with our Privacy Policy (Link to Webpage). By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
11) GUARANTEE
11.1 All wardrobe parts are covered by a manufacturer’s 10-year guarantee with the exceptions detailed in clause 11.2.
11.2 Guarantee durations are as follows:
- Door Frames and Tracks – 10 years
- Wardrobe Construction – 10 years
- Glass – 1 year
- LED Lighting – 2 years
- Soft-close mechanisms – 1 year
11.3 This guarantee is covered by Gliderobes and the sliding door guarantee is also backed by the manufacturer of the running gear.
11.4 This guarantee does not include in any way:
(a) Misuse of the Product(s);
(b) Overuse of the Product(s);
(b) Ill-Fitting of the Product(s) unless installed by a Gliderobes registered installer;
11.5 Any Product(s) which are dismantled or taken apart in any way by a person other than those employed by Gliderobes Ltd will be void of any guarantee detailed above.
12) OUR LIABILITY
12.1 We warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
12.2 We will not accept responsibility for a failure to comply with our specific installation instruction and are subjected to functions other than those for which the Products were designed. This covers any ill-fitted Products which have been installed in a manner other than those specified.
12.3 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
12.4 This does not include or limit in any way our liability:
(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.
12.5 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this clause 12.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 12.1 or clause 12.3 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause 12.5.
12.6 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
13) EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).